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Jocelyn Jackson

Loan Officer
NMLS #1458786
5.0 Rating (33 Reviews on Experience.com)

Carolina Branch
845 Church St N
Ste 310 & 311
Concord, NC 28025

CUSTOMERS Come First

Whether you dream about purchasing your first home, or third, we are here to help your homeownership dream become a reality—which is why we’ve made buying a home easier than ever with our leading-edge technology, alleviating piles of traditional paperwork.

When you work with Novus Home Mortgage, you can close on your home simply faster with our digital mortgage application process. 

Why Homebuyers Love Working with NOVUS

Buying or refinancing a home is a big decision. You deserve straight answers. No jargon. No guesswork. You get clear explanations, real guidance, and consistent updates from pre-approval through closing.

Your goals, budget, and timeline are unique, so your mortgage should be too. Whether you are exploring:

• Conventional financing
• FHA (Federal Housing Administration) loans
• VA (Department of Veterans Affairs) loans
• USDA (United States Department of Agriculture) loans
• Investment property loans
• Second home loans
• Construction loans
• And more!

We help you compare your options and choose a loan that fits your life.

You should never feel like just another name on a list. With Novus, you get a loan officer who truly listens, cares about your goals, and guides you through every step with clarity and support. We blend personal care with smart technology to make your experience easier long after the closing table.

Learn how to Buy Your First Home

Buying a home is a big step — and I’m here to make it easier. I’ll walk you through your options, answer your questions, and help you find the right loan to fit your life and goals.

Our Services

Younger woman in her new home

Home Purchase Loans

Expert guidance through the home buying process
Young family with children in new home

Refinancing Options

Solutions to lower your interest rate or monthly payments
Younger couple starting out in first home

Personalized Consultations

One-on-one meetings to discuss your financial goals
Family outside just sold new home

Loan Program Guidance

Detailed explanations of different loan programs available

In Our Community

Our work doesn’t stop at helping families buy homes—we’re committed to strengthening the places we live and work. From sponsoring youth programs to supporting local charities, we’re proud to give back to our community.

Younger couple in new home with plants

Proudly Giving Back

We volunteer, sponsor local events, and support programs that strengthen our community.
Older couple walking into new home

Local Food Drives

We partner with local food banks to fight hunger, sponsoring community drives that help families in need.
Couple enjoying move-in day in new home

Youth Sports Sponsorships

We’re proud to support local youth sports programs, helping kids build teamwork, confidence, and lifelong skills both on and off the field.

Estimate your mortgage

See estimated monthly payments based on your loan details. Compare scenarios to find what best fits your budget.

$

5%

1%

5%

0%

$
$

$1421

Monthly Payment

Principal & Interest $1421

Monthly Taxes $1421

Monthly HOA $1421

Monthly Insurance $1421

Monthly PMI $0

$

5%

1%

5%

$
$

$1421

Monthly FHA Payment

Principal & Interest $1421

Monthly Taxes $1421

Monthly HOA $1421

Monthly Insurance $1421

Up-Front MIP (1.75%)$0

Monthly Mortgage Insurance $0

$

0%

5%

1%

$
$

$1421

Monthly VA Payment

Principal & Interest $1421

Monthly Taxes $1421

Monthly HOA $1421

Monthly Insurance $1421

Purchase Price $1421

VA Funding Fee $1421

Amount Financed $1421

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$
$
$
$
%

You can afford up to

$

Monthly Payment $

Principal & Interest $

Tax $

Insurance $

$
%
months
$
%
months
$

Refinancing could save you

$/month

New monthly payment $

Refinance fees $

Lifetime Savings $

Steps to Easy Home Buying with Novus

Buying a home is a major milestone. You deserve a path to homeownership that feels clear and supported at every step. The Novus Path brings together experienced loan officers, innovative technology, and industry-leading knowledge in both traditional and Non-Qualified Mortgage (Non-QM) lending.

Younger woman in her new home

Get Pre-Approved

A Novus pre-approval gives you a clear idea of what you can afford, helps you understand your loan options, and strengthens your offer when it is time to make a move.
Unboxing and move in day

Explore Your Loan Options

From conventional, FHA, VA, and USDA loans to Non-QM, jumbo financing, and down payment assistance programs, we help you compare options and choose the one that fits your goals.
Younger couple starting out in first home

Find the Right Home

With your pre-approval in hand, you and your real estate agent can focus on homes that match your budget and priorities. Your loan officer stays connected throughout your search to answer questions and offer guidance.
New couple in home during move in day

Apply and Submit Documents

Our technology makes it easy to apply, upload documents, and see what’s next. Your loan officer will walk you through exactly what is needed and help you stay organized to keep your application on track.
First time homebuyer with my new home sign

Processing and Underwriting

Our team reviews your file, verifies your information, and prepares your loan for underwriting. Underwriting is the step where a loan expert reviews your financial details to make sure everything meets the guidelines for your loan. We keep you updated throughout the process and let you know if anything else is needed to keep your loan moving.
Family outside just sold new home

Closing, Getting Your Keys, And Beyond

Once your loan is cleared to close, you’ll sign your final documents and celebrate becoming a homeowner. Your Novus loan officer is here for you long after closing, whether you need answers, updates, or help with future financing.

Real Stories from Real Owners

Jocelyn was awesome to work with. She quickly answered any questions we had and explained any papers we needed to sign.
Brandon J.
Thomasville, NC
February 13, 2026
Jocelyn worked diligently to secure th best deal for my family. So glad we got to work with her.
Carlos D.
Jamestown, NC
January 25, 2026
100% recommended. She made it possible for us to own a home
Carlos D.
January 25, 2026
Jocelyn and her team were amazing and always there to more the process along and a good pace. Thank you for a pleasant experience that made this stress free.
Samuel B M.
Lexington, NC
January 22, 2026
It took a little time for me to get myself situated but Jocelyn Jackson and Trey never gave up on me and when I got my credit rate right and other things in order they were right there to get the process started and when I picked out a home they went above and beyond the Call of Duty to see that I was able to purchase that home they are a great group and I would recommend them to anyone
James Douglas H.
Greensboro, NC
January 17, 2026
A great group of people to work with highly skilled and knowledgeable and did a great job in helping me find and purchase a home would recommend them to anyone
James H.
January 17, 2026
Jocelyn was great! She guided me through the process, answered any questions I had promptly and made the process much easier than I expected
Jennifer Smith K.
Mooresville, NC
January 7, 2026
Jocelyn was very helpful and responsive throughout the entire home buying process. She made the process very smooth. Thank you!! 10/10, would recommend. 🙂
David
January 6, 2026
Thank you so much! You were prompt, flexible, and clear with your explanations. We appreciate it.
Hannah B.
Elkin, NC
January 3, 2026
Jocelyn was amazing to work with. She came highly recommended by our realtor, and after working with her, we completely agree with that recommendation. She was always very prompt and explained things easily for us as first-time home buyers. We tried working with a different lender before finding Novus, and Jocelyn was so much quicker to respond and more accessible. We loved working with her.
Hannah B.
January 3, 2026
Jocelyn is awesome! This is the second time we have used her because she gets the job done fast and efficiently. She is always available to answer questions! Thank you again for helping us with this process!
Jennifer Nichole R.
Asheboro, NC
December 20, 2025
Jocelyn answered questions any time of the day. She was always honest and upfront with me. My first time buying was a breeze. I don't know where I would be without her. So very thankful for her patience and leadership.
SeQuoia A.
Clemmons, NC
December 19, 2025
Jocelyn was always available to answer questions and concerns.
Robert M.
Trinity, NC
December 14, 2025
There's just a plethora of great ways to explain the process with Jocelyn as well as her wonderful teammates at Novus Home Mortgage, The simplest is . YOU ARE FIRST ! THANK YOU AGAIN Jen & Shawn
Shawn Michael R.
Asheboro, NC
December 13, 2025
You will feel like you’re #1.
SHAWN R.
December 13, 2025
Very prompt and knowledgeable.
Orie H.
Thomasville, NC
December 11, 2025