Consumers wishing to file a complaint against a company or a residential mortgage loan originator should complete and send a complaint form to:
Texas Department of Savings and Mortgage Lending
2601 North Lamar
Suite 201
Austin, Texas 78705
Complaint forms and instructions may be obtained from the department’s website at https://www.sml.texas.gov/.
A toll-free consumer hotline is available at 1-877-276-5550. The department maintains a recovery fund to make payments of certain actual out of pocket damages sustained by borrowers caused by acts of licensed residential mortgage loan originators.
A written application for reimbursement from the recovery fund must be filed with and investigated by the department prior to the payment of a claim. For more information about the recovery fund, please consult the department’s website at https://www.sml.texas.gov/.