Branch Manager
Loan Officers
We’re proud to serve homebuyers
Our branch is proud to serve homebuyers and homeowners throughout our area and beyond. Our team combines local warmth with the expertise and resources of a leading mortgage lender.
Whether you’re buying your first home, upgrading to meet your family’s needs, or refinancing to achieve your financial goals, our loan officers are here to guide you every step of the way.
With personalized service, local insight, and a commitment to making the process simple and stress-free, we’re dedicated to helping you find the right loan solution for your unique situation.
Learn how to Buy Your First Home
Buying a home is a big step — and I’m here to make it easier. I’ll walk you through your options, answer your questions, and help you find the right loan to fit your life and goals.
Our Services
Home Purchase Loans
Expert guidance through the home buying process
Refinancing Options
Solutions to lower your interest rate or monthly payments
Personalized Consultations
One-on-one meetings to discuss your financial goals
Loan Program Guidance
Detailed explanations of different loan programs available
Estimate your mortgage
See estimated monthly payments based on your loan details. Compare scenarios to find what best fits your budget.
Steps to Easy Home Buying with Novus
Buying a home is a major milestone. You deserve a path to homeownership that feels clear and supported at every step. The Novus Path brings together experienced loan officers, innovative technology, and industry-leading knowledge in both traditional and Non-Qualified Mortgage (Non-QM) lending.
Get Pre-Approved
A Novus pre-approval gives you a clear idea of what you can afford, helps you understand your loan options, and strengthens your offer when it is time to make a move.
Explore Your Loan Options
From conventional, FHA, VA, and USDA loans to Non-QM, jumbo financing, and down payment assistance programs, we help you compare options and choose the one that fits your goals.
Find the Right Home
With your pre-approval in hand, you and your real estate agent can focus on homes that match your budget and priorities. Your loan officer stays connected throughout your search to answer questions and offer guidance.
Apply and Submit Documents
Our technology makes it easy to apply, upload documents, and see what’s next. Your loan officer will walk you through exactly what is needed and help you stay organized to keep your application on track.
Processing and Underwriting
Our team reviews your file, verifies your information, and prepares your loan for underwriting. Underwriting is the step where a loan expert reviews your financial details to make sure everything meets the guidelines for your loan. We keep you updated throughout the process and let you know if anything else is needed to keep your loan moving.
Closing, Getting Your Keys, And Beyond
Once your loan is cleared to close, you’ll sign your final documents and celebrate becoming a homeowner. Your Novus loan officer is here for you long after closing, whether you need answers, updates, or help with future financing.
Why Homebuyers Love Working with NOVUS
Buying or refinancing a home is a big decision. You deserve straight answers. No jargon. No guesswork. You get clear explanations, real guidance, and consistent updates from pre-approval through closing.
Your goals, budget, and timeline are unique, so your mortgage should be too. Whether you are exploring:
• Conventional financing
• FHA (Federal Housing Administration) loans
• VA (Department of Veterans Affairs) loans
• USDA (United States Department of Agriculture) loans
• Investment property loans
• Second home loans
• Construction loans
• And more!
We help you compare your options and choose a loan that fits your life.
You should never feel like just another name on a list. With Novus, you get a loan officer who truly listens, cares about your goals, and guides you through every step with clarity and support. We blend personal care with smart technology to make your experience easier long after the closing table.
In Our Community
Our work doesn’t stop at helping families buy homes—we’re committed to strengthening the places we live and work. From sponsoring youth programs to supporting local charities, we’re proud to give back to our community.
Proudly Giving Back
We volunteer, sponsor local events, and support programs that strengthen our community.
Local Food Drives
We partner with local food banks to fight hunger, sponsoring community drives that help families in need.
Youth Sports Sponsorships
We’re proud to support local youth sports programs, helping kids build teamwork, confidence, and lifelong skills both on and off the field.
Real Stories from Real Owners
Fast approval.
Victor G.
Decatur, AL
January 19, 2026
John was so helpful, walking me through the whole process and helping me to understand and answering my million questions. He was also very accessable and available to talk when needed. He went over and above to make this a pleasant experience and went out of his way on multiple occassions to help me with things and calm my nerves.
Jennifer M.
Youngstown, OH
January 19, 2026
With Sales Manager John Rudolph
We had a great experience using Novus and working with Jeff Gilmore for our home mortgage. We’re extremely happy with how smooth and straightforward the entire loan process was.
Spencer M.
Charlotte, NC
January 19, 2026
Working with Jen to refinance our mortgage was an outstanding experience from start to finish. As someone who values clear communication and transparency, I was impressed by how Jen kept us informed throughout the entire process. She took the time to explain each step in detail, answered our questions promptly, and proactively reached out with updates so we never felt left in the dark. What truly set Jen apart was her ability to make what could have been a stressful financial decision feel manageable and straightforward. She walked us through our options with patience and expertise, helping us understand the numbers and find the best solution for our specific situation. Her professionalism and genuine care for our needs made all the difference. The refinancing process itself was remarkably seamless thanks to Jen’s organization and attention to detail. She coordinated everything efficiently, kept us on track with deadlines, and handled any hiccups that arose with grace and problem-solving skills. We couldn’t be happier with the outcome and wholeheartedly recommend Jen to anyone looking for a mortgage broker who combines industry knowledge with exceptional client care. We’ll absolutely be working with her again for any future mortgage needs and have already started referring friends and family her way.
Gari-Ann Kia .
January 19, 2026
Here’s a more detailed and thoughtful testimonial: Working with Jen to refinance our mortgage was an outstanding experience from start to finish. As someone who values clear communication and transparency, I was impressed by how Jen kept us informed throughout the entire process. She took the time to explain each step in detail, answered our questions promptly, and proactively reached out with updates so we never felt left in the dark. What truly set Jen apart was her ability to make what could have been a stressful financial decision feel manageable and straightforward. She walked us through our options with patience and expertise, helping us understand the numbers and find the best solution for our specific situation. Her professionalism and genuine care for our needs made all the difference. The refinancing process itself was remarkably seamless thanks to Jen’s organization and attention to detail. She coordinated everything efficiently, kept us on track with deadlines, and handled any hiccups that arose with grace and problem-solving skills. We couldn’t be happier with the outcome and wholeheartedly recommend Jen to anyone looking for a mortgage broker who combines industry knowledge with exceptional client care. We’ll absolutely be working with her again for any future mortgage needs and have already started referring friends and family her way.
Gari-Ann K.
Madison, AL
January 19, 2026
With Loan Officer Jen Detulleo
Jeff gives great personal assistance. in constant contact through the entire process. Higl recommend Jeff.
Lisa C.
Roanoke, TX
January 19, 2026
Jeff is great about coming up with a solution to the issue. His response time when you reach out to him is exceptional
John C.
Roanoke, TX
January 19, 2026
stayed in constant communication through this whole process even while she was on vacation. She always answered any text or call and always help to find a solution to any issue that came up. She guided us through every step and always had our best interest at heart.
Misael D.
Yuma, AZ
January 18, 2026
Easy to work with. Always answered my questions and returned my calls quickly. It was a pleasure!
Terri J.
Wellsville, OH
January 18, 2026
Terry is a great guy, and an excellent lender! He truly cares about people and will go above and beyond to help a client. I was very nervous about buying a house by myself for the first time, but Terry patiently addressed all my questions and concerns and walked me through the purchase without any bumps or unexpected issues arising. As a Realtor, I recommend him to my clients because I know firsthand that he does a fantastic job!
Carmady Kruger .
January 18, 2026
Terry made it so simple to buy my first house on my own! He explained things clearly and was very patient by thoroughly addressing all my questions. He found the best solution given my situation and guided me through the purchase process with ease. I was very nervous about doing this all by myself! But turns out I wasn't by myself afterall, Terry was by my side every step of the way! I am a Realtor and I highly recommend him to all my clients! He truly cares about people and finding them the best loan product for their given scenarios. He goes above and beyond expectations to help in any way he can. Great guy, excellent lender!
Carmady King K.
Salisbury, NC
January 18, 2026
Greg was AWESOME! He is very helpful and finds the right loan for his clients. I will use him again! He probably needs a big raise and bonus!
Andrew P H.
Noblesville, IN
January 18, 2026
My Name is Trolichard A. I faced difficulties during the process with BOA, they weren't easy to work with at the very end they rejected the loan. I reached out to my Realtor Jake Wirtz right after hung up the call with BOA lender. I told him I got rejected he Said "don't worry I'd introduce you to my guy Tony" The same night I spoke to Tony he understands my frustration He told me we gonna work this out before the year ends. The process was smooth and the communication was great he replies whenever I text him including his assistant Stacy. They are very professional easy to work with now I'm enjoying my new home. Thanks a Million Tony
Trolichard A.
Crest Hill, IL
January 18, 2026
Clear communication and timely responses.
Leah S.
Youngstown, OH
January 17, 2026
Everything went smoothly and very timely. Everyone involved in the process was very professional. Evette made the entire process very simple and made us feel very comfortabl. This was the second time I have worked with Evette and she would be my go to person in the future as well.
Colleen A V.
Fond Du Lac, WI
January 17, 2026
With Branch Manager Yvette Clermont
The process was very easy. Charles was really kind and helpful, answered all my questions and kept me updated throughout. i was able to close very quickly thanks to him and his team and all of their hard work .
Rachel Victoria D.
Boardman, OH
January 17, 2026