Located in Waukesha, WI
The Loan Partner II primary function is to increase service levels within the branch while freeing up time for the Branch Manager, Sales Manager and Loan Originators. This individual is the primary contact for clients and is responsible for taking applications, scheduling appointments, locking loans, etc.
Essential Duties and Responsibilities
- Function as the primary contact and liaison between clients, Branch Manager, Sales Manager and/or assigned Loan Originators.
- Responsible for taking applications over the phone and scheduling appointments.
- As part of the sales team, this individual is responsible for requesting/obtaining referrals from all Alterra clients, current and potential.
- Responsible for submitting complete loan applications for each customer file.
- Responsible for quoting rates to clients and locking loans.
- Track all requested documents in Encompass
- Review documentation received within 24 hours of receipt for discrepancies, omitted data, verified income calculation, asset verification and Encompass updates based on verified information.
- Immediately notify Loan Originators when any discrepancies are found on documentation.
- Partner with Loan Originators in resolving problems on files/documents.
- Ensure files are complete and set-up in accordance with Alterra policy and procedures.
- Attend all Branch/team meetings.
- Reviews approved mortgage loans to determine conditions that must be met prior to closing. This includes, but is not limited to private mortgage insurance, title, hazard insurance and flood determination and other underwriting conditions. Ensures that all items are cleared, and proper documentation is in each file prior to completing the closed package.
- Verify accuracy and consistency of information in file to ensure “closing” documents are prepared according to investor/product guidelines.
- Answers question regarding closing requirements from, but not limited to other staff members, vendors and investors.
- Responsible for the development, implementation and management of an “annual review calls” with clients.
Qualifications/Required Education & Experience
- Two (2) years prior mortgage or mortgage banking experience
- Knowledge of Freddie Mac (FHLMC), Fannie Mae (FNMA), FHA, and VA
- The knowledge of the principles and theories
- Ability to deliver effective results and to meet deadlines
- Reliable transportation, valid driver’s license and current automotive insurance
- Sound judgment and decision-making skills
- Ability to work under pressure and meet deadlines with minimal supervision
- Excellent phone and service skills
- Ability to speak, read and write in the English language
- Fluency is other languages preferred
- Articulate speaker with good interpersonal skills
- Problem-solving – identifies and resolves challenges in a timely manner by gathering and analyzing information skillfully. Develops alternative solutions using facts and reasoning in presenting business case for pursuing appropriate course of action.
- Communication – speaks clearly and persuasively in all types of situations. Listens and seeks clarification as necessary in order to understand and fulfill business objectives. Able to read and interpret complex information and regulatory requirements. Must be able to build effective intra-corporate relationships and collaborations, and liaison with various business departments.
- Business acumen – understands business implications and decisions, displaying appropriate balance between revenue growth and compliance with existing laws and regulations. Demonstrates working knowledge of regulated financial industry.
- Ethics – Keeps commitments and inspires trust by others. Understands and appreciates the value of integrity in self and others. Upholds organizational values. Maintains strict confidentiality of business information and processes.
- Judgment – exhibits sound and accurate judgment. Supports and explains rationale for decisions. Includes appropriate people in decision-making.
- Planning and Organizing – prioritizes and plans work activities. Uses time efficiently. Sets goals and objectives.
- Professionalism – approaches others in a tactful, respectful manner. Reacts well under pressure.
- Adaptability – adapts quickly to changes in work priorities and manages competing demands appropriately. Modifies approach or method to best fit the situation. Ability to deal with frequent changes, delays, or unexpected events.
- Initiative – undertakes self-development activities. Seeks increased responsibilities, while asking for assistance when needed.
- Innovation – assist department in developing and implementing creative ideas and methods to increase overall efficiency and departmental value.
- Teamwork – work with fellow team members inside and outside the department, treating everyone with dignity and respect, always willing to help others, with exceptional customer service.